FAQ
🛍️ Frequently Asked Questions
🛡️ Is my payment information safe when I shop on SbrtnHomes.com?
Absolutely. We take your security seriously and go the extra mile to protect your personal information.
- ✅ Our site is encrypted with SSL technology to keep your data private.
- ✅ We're PCI-compliant, meeting the highest standards for payment security.
- ✅ We use Norton Secure Checkout for real-time fraud protection.
- ✅ We never store your credit card info—your payment is processed securely via Visa, Mastercard, PayPal, Shop Pay, and more.
You can shop with total confidence knowing your privacy and security are always our top priority.
🔁 Returns & Refunds
What is your return policy?
We offer a 30-day money back guarantee on most items. If you're not satisfied with your order, you can return it within 30 days of delivery for a refund or exchange. Items must be unused, in original condition, and in their original packaging.
What items are non-returnable?
- Custom or personalized items
- Digital downloads
- Final sale or clearance products
What if my item is damaged or defective?
Contact us within 7 days of delivery with photos of the damaged or defective product. We’ll replace it or issue a refund right away—no returns needed.
How do I start a return?
Email support@sbrtnhomes.com with your order number and reason for return. We’ll send you the return instructions and address.
What’s your policy for print-on-demand products?
Because our print-on-demand items are made to order, we only offer refunds or replacements for damaged, misprinted, or incorrect items.
No returns for buyer’s remorse: We do not accept returns or exchanges for incorrect size, color preference, or change of mind. Please double-check all product details before placing your order.
How do I report an issue with a print-on-demand order?
Email us within 7 days of delivery with your order number and clear photos of the problem. If your claim is approved, we’ll send a replacement or issue a refund—no return needed.
📧 Contact: support@sbrtnhomes.com | 📞 615-207-4490
🚚 Shipping & Delivery
What are your shipping rates?
We offer flat rate shipping of $4.95 on all orders under $50. Orders of $50 or more ship free within the U.S.
Do you offer free shipping?
Yes! Orders over $50 automatically qualify for free standard shipping.
How long does shipping take?
Processing time is 1–3 business days. Delivery typically takes 5–10 business days depending on your location and product source.
Will I get tracking information?
Absolutely. Once your order ships, we’ll send tracking details to your email. Some orders may ship in multiple packages with separate tracking numbers.
Do you ship internationally?
Not at this time—we currently ship only within the United States. Stay tuned, we’re working on it!
📦 Product Information
Where are your products made or shipped from?
We partner with trusted U.S. and global suppliers to source high-quality products. Some items ship from U.S. warehouses, others from international partners.
Do you sell custom or personalized items?
Yes! Some of our items are custom-made just for you. Be sure to review sizing and product details carefully—these items are made to order and are not eligible for return unless defective.
How do I find the right size?
We include size charts and details on all applicable product pages. If you have questions, don’t hesitate to reach out before ordering—we’re happy to help!
Are your products safe and high quality?
Yes. We carefully vet each supplier and product before adding it to our store. Many items are used and tested by our team before being offered to customers.
❓ Still Have Questions?
We’re here to help! If you didn’t find the answer you’re looking for, feel free to reach out to us directly:
- 📧 Email: support@sbrtnhomes.com
- 📞 Phone: 615-207-4490
- 💬 Message us anytime via the contact form on our Contact Page
We typically respond within 24 hours—often much faster!